Call Handling

Handling Calls 

Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. 

In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk phones. 

Attended Transfer 

Attended transfer allows you to speak to the transfer recipient prior to completing the transfer while the caller is on hold. 

➢ To perform an attended transfer using Polycom and Yealink phones 

1. Press the Transfer key/softkey on your phone. 

2. Dial the recipient’s extension or press their BLF. 

3. Speak to the recipient, and then either press Transfer again to complete or cancel if the recipient cannot take the call. 

Blind Transfer

Blind transfer goes straight to the recipient. 

➢ To blind transfer using Yealink phones 

1. Press Transfer. 

2. Dial the extension of the recipient 3. Press Transfer. 

➢ To blind transfer using Polycom phones with older firmware 

1. Press Transfer. 

2. Press the Blind softkey.

3. Enter the extension of the recipient or the recipient’s BLF. 

➢ To blind transfer using Polycom phones with newer firmware 

1. Press and hold the Transfer button. 

2. Select Blind from the on screen menu 

3. Enter the extension of the recipient or the recipient’s BLF.

Transfers to External Numbers 

A transfer can also go to an external number such as a cell phone. Follow the transfer directions above but instead of dialing an extension, dial a 10 digit phone number.

Voicemail Transfer 

Voicemail transfer goes straight to the recipient’s voicemail box without ringing the recipient’s phone. 

➢ To perform a voicemail transfer – 

Perform a blind transfer with a 7 before the extension. For extension 111’s voicemail, for example, blind transfer to 7111. 

Park and Hold

 On your phone system, hold is a local function. This means a call held on your phone cannot be picked up at another station. 

Park is a system-wide function. This means a call parked at one phone may be picked up by any phone. 

Feature buttons:

Your new Telephone has new feature buttons and may have the following keys:

• Line keys – Your Telephone has multiple extensions for making calls, internal and external.
• Park keys - Press an available park button to park a call “green = available red = in use” 

the call can then be picked up from any phone in the office by pressing a park button

• Intercom - Press this button and dial a user's extension, this will bypass the ringing and allows the called party to answer hands free.
• Pickup - Press to pick up a coworker ringing telephone.
• Paging – Press to call page thru out the office