Advanced Hosted Services

1. Conference

The Conference icon as seen in figure 5.4 will take you to the Conference center as seen in figure 5.4.a, where you can manage your organization's conference bridges.

Conference bridges are used to make conference calls. A telephone call in which someone talks to several people at the same time. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. The Conference icon will take you to the Conference Center where you can control your organization’s conferences bridges. 

1. Creating a new Conference Bridge

You can create a new conference bridge by clicking Add Conference button as seen in figure 5.4.a then filling out the fields displayed in the window. 
 

1. 5.4.2

    Dedicated Conference Bridge

The Dedicated conference bridge options as seen in figure 5.4.2 creates a conference bridge that only you will be able to modify.
 

1. Owned Conference Bridge

The Owned Conference Bridge options as seen in figure 5.4.3 creates a conference bridge that the owner can modify. For an owned conference bridge the system will ask you for the extension of the owner. 

1. Direct Phone Dial

The Direct Dial drop-down as seen in figure 5.4.4 is what you will dial to reach the user's 

 conference bridge directly. If you have available phone numbers, you can assign them to the conference bridge by selecting them from the drop-down. 

If you do not see any phone numbers in the drop down that means there are no available phone numbers and one must be added to the inventory by your administrator or you can select a number already pointing to another destination and reconfigure to point to the conference bridge. 

1. Leader PIN

The Leader PIN is what people who will be administering the conference bridge enter when joining the conference. Leaders can enter star codes to manipulate the behavior of your conference bridge. 

1. Mid Conference Actions
   
   

1. Participant PIN

 The Participant PIN  as seen in figure 5.4.6 is what people that we just want to be able to join the conference bridge without having any elevated privileges and only be able to listen and speak when unmuted. 

1. Minimum Participants to Start

Minimum participants to start will keep the music on hold playing until the minimum participants have joined the conference bridges. 

1. Conference User Experience Options

The Options as seen in figure 5.4.8 below let you control the user experience when a party joins the conference bridge. 

1. Require a Leader

Require a Leader to start will keep the music on hold playing for all parties until someone joins the conference bridge and enters the leader pin.

1. Prompt all participants for their name

Prompt all participants for their name will ask the user to record their name and play the recording to people already in the conference bridge when joining. 

1. Announce participant arrivals/departures

Announce participant arrivals/departures will play the recording of the user's name when people enter or exit the conference bridge. 

1. Conference Bridge Reports

 After the conference bridge has been created you will see the option to run reports.

1. Edit Conference Bridge

Edit the conference bridge and allow you to change any of the options selected when creating a conference bridge expect the extension number. And the option to delete the conference bridge. 

1. Delete Conference Bridge

To delete click the red x that appears to the right of reports and the edit option as seen in figure 5-4.