Call History

1. Call History

The Call History icon as seen to the left in figure 5.9 takes you to your Call History which is a list of all the calls made to and from your organization as seen in figure 5.9.a. 

5.9.a

1. Filter

The Filter button as seen in figure 5.9.a will open the Call History Filters window as seen in figure 5.9.1 and allow you to filter for calls from a specific: 

• User
• Caller Number
• Dialed Number
• Call Type

So only those calls that met the Filter criteria are displayed. 

1.  Export Call History

To export the call history into a csv file click the Export button as seen in figure 5.9.1. 

You can also configure a scheduled export to be set by clicking the Scheduled Exports button. After clicking the button the Schedule New Export window as seen in figure 5.9.2 will display.
 

On the Schedule New Export page, you will see the field to name the scheduled export. 

Then the Type of export: 

1. Monthly

Will let you select the Day of the month. 

1. Weekly

Will let you select the Day of the Week and Time of Day to Start

1. Daily

Which will allow you to select the time you want the report started. 

1. Custom

Will allow you to select the period of time you want to capture. The time you would like the export to start. The Time Zone you want the export call times to be in. Then allow you to configure if you would like the export to repeat and at what interval to repeat. 

1. Allow run this export immediately

Run this export immediately will send an export as soon as the scheduled export has been created. 

1. Email Notification

Will send the email address entered an email letting them know the schedule export has run.

1. Options tab

The options tab will allow you to filter for just a specific extension. Select if we want the export to include Inbound Calls, Outbound Calls, Headers, or filter for Off-net Calls Only. You can select the format of the csv file. 

After the Schedule export has been created you can edit any of the options by clicking the edit icon. Download the scheduled export.