FAQ

Answering Rules
The Add an Answering Rule page appears. From this page, you can create rules to screen callers, forward calls, and ring multiple numbers simultaneously. ...
Wed, 13 Oct, 2021 at 12:31 PM
PBX Text to Speach
www.skyswitch.com SkySwitch Knowledge Base PBX Text-to-Speech TTS (Text-to-Speech) Overview TTS (Text-to-Speech) is a feature that allows a user to ty...
Wed, 13 Oct, 2021 at 12:55 PM
Making Calls
 Making Calls Making a call with your phone does not require a leading 9.  You can dial on-hook or off-hook.  ➢ To dial on-hook  1. Dial the p...
Wed, 13 Oct, 2021 at 2:20 PM
Receiving Calls
Receiving Calls When a call comes in, you can answer it via a headset, speakerphone, or handset.  ➢ To answer a call using a handset – Lift the handset o...
Wed, 13 Oct, 2021 at 2:22 PM
Voicemail
Voicemail  Accessing Voicemail  ➢ To access voicemail  1. Press the Messages button on your phone to access your voicemail box, or dial 5001 if you can n...
Wed, 13 Oct, 2021 at 2:31 PM
Call Handling
Handling Calls  Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, pa...
Wed, 13 Oct, 2021 at 3:01 PM
Portal Access
Portal Access: To view your telephone functions online: Enter www.advancedhostedservices.com from a web browser. Scroll down Click on PBX Login Box Lo...
Sat, 23 Oct, 2021 at 2:20 PM
Managing the user Portal
The Manager Portal  The Manager Portal is a web interface that you will use in order to manage your organization, manage your account, and communicate...
Thu, 14 Oct, 2021 at 7:37 AM
Music on Hold
Music on Hold Applications: Music on Hold for regular callers Music on Hold for a specific extension Music on Hold for Call Queues Music on Hold for ...
Thu, 14 Oct, 2021 at 7:52 AM
Resetting your password
Resetting a Password On the menu bar, click . Click the name of the user that needs a password change. Click on Advanced-Force Password Reset Scroll do...
Sat, 23 Oct, 2021 at 2:22 PM